By default, we will keep files on our server for 30 days after you deleted them. During this period the files can be easily restored. After this 30-day retention period the files will no longer be accessible.
However, your software vendor might have extended the retention period beyond 30 days. You can check the retention policy from your vendor.
You can restore deleted files normally on Restore page; just click Restore deleted files and folders and all deleted files that are still accessible will be displayed in light gray font.