Nexetic Support

FAQ, Shield Backup Office 365

Troubleshooting

• Why can't I login to the management portal?
• Why are there no users visible in the O365 backup portal?

Services & Licenses

• Which Office 365 services can be backed up?
• What kind of backup licenses are available?
• Does user need to have license in Office 365 to be able to use backup service?
• Is backup license required to back up Shared Mailboxes?

Backup

• How are Shared OneDrive folders backed up?
• How to activate the backup service?
• Which admin-user role is needed for activating the service?
• There are many O365 users in the domain, but only some of them need backups. Can backup service be set up only for certain O365 users in the organisation?
• How can I only back up company’s SharePoint, nothing else?
• In which order are backups performed?

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Restore

• Where are the files restored in SharePoint?

FAQ, Shield Backup GSuite

Troubleshooting

• I purchased more storage space for backups, but their status is still "blocked". What do I need to do?

Services & Licenses

• Which GSuite services can be backed up?
• What kind of backup licenses are available?

Backup

• How to activate the backup service?
• Which admin-user role is needed for activating the service?
• There are many GSuite users in the domain, but only some of them need backups. Can backup service be set up only for certain GSuite users in the organisation?
• How are Shared Google Drive folders backed up?
• In which order are backups performed?
• How does archiving for Mail work?

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FAQ, Shield Backup Win + Mac

Installation, Account transfer, Password

• Where can I download Nexetic Shield client program?
• How do I install Nexetic Shield Backup software on my computer?
• I want to install the software on my new laptop, but my old password is not valid any more. How can I get a new password?
• I want to install Nexetic Shield Backup but lost my invitation email. How can I get my username and password?
• Why doesn't the Shield client application open? Nexetic logo only flashes on the screen.

Backup Options

• Which data will be backed up? How can I change the default data selection from Shield client application?
• Is it possible to back up Program Files and Program Files (x86) folders?
• Can I back up external drives?
• Can I back up contents of network drives?
• Can I back up content from Cloud Services?
• Does OS X client back up data in iCloud Drive?

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Backup Problems

• What to do in case of error "Service off"?
• What does the error "UI: OK / Service: No connection to server" mean?
• All my files have not been backed up. What's wrong?
• Backup of some files has failed. Why?

Data Restoration

• How can I restore data? Can I do it from my laptop?
• My old laptop is broken/stolen. How can I restore my data?
• I must have deleted some files by accident. How can I restore them?
• For how long will my deleted files will be kept in the backup?
• Which are the most common problems with data restoration?

License & Disk space

• What kind of license options are available?
• My client is showing an error about exceeded disk space. What should I do?
• Disk space has exceeded but the backup is still ongoing. Why?
• How much disk space does my backed up data take?

Alarms and Warnings

• Can the system send out alerts via email?
• What do the color coded symbols (shields) mean?

Supported Platforms and Devices

• What are the hardware requirements for running Nexetic Shield?
• Which operating systems are compatible with Nexetic Shield Endpoint clients?
• I have two laptops. Can I back up my files and folders from both of them?
• Can I use the backup software on my mobile device or tablet?

Viruses

• Cryptolocker virus has encrypted all my files. What can I do to get the original files back?

Data Security

• Where do you store the backup data?
• How do you ensure my data is always safe?

FAQ, Online Server Backup

Installation, Reinstallation, Password

• My computer crashed and I need to restore my files to another computer. How can I do this?

Licence & Disk Space

• What is the maximum value for keeping version history?
• What to do when disk space is running out?

Getting Started

Getting Started - Client application

• Getting Started with Client application (Win)

Getting Started - Management Portal

• Getting Started with Management Portal

Shield Backup Office 365 / GSuite User Guide

Shield Backup Office 365 / GSuite User Guide

• Download the User Guides

Nexetic Shield Backup User Guides

Windows Endpoint client

• Installation, Windows Endpoint
• Setup, Windows Endpoint
• Client Settings, Endpoints
• Client's Backup view
• Restoring Files
• Silent install

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OS X client

• Installation, OS X
• Setup, OS X
• Client Settings, OS X
• Client's Backup View
• Restoring Files
• Transfer to a new computer

Exceptions

• Shields

Web control panel

• Turning on Email Alerts
• Adding a new account
• Setting up Trial licenses
• Setting up license information
• Adding a new user
• Vendor Information

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Nexetic Online Server Backup User Guides

General Guidelines

• No backups for a month/long time
• 0 Files Secured
• General Guidelines

Command Center

• Account Transfer
• Client Limit
• Adding a new customer
• Sending reminding message
• Adding Extra Space
• Adding a new user to an already existing customer

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Using the Program

• General Settings
• Installation
• Update
• Account Transfer
• Restoring Files

Shields

• Shields - what they mean
• Orange Shield
• Red Shield