Nexetic Support
Support Contact Information
email: support@nexetic.com
phone: +358 41 505 4000
FAQ, Shield Backup Office 365
Services & Licenses
Backup
- How to activate the backup service?
- Which admin-user role is needed for activating the service?
- There are many O365 users in the domain, but only some of them need backups. Can backup service be set up only for certain O365 users in the organisation?
- How can I only back up company’s SharePoint, nothing else?
- In which order are backups performed?
- What happens if license space for customer's backups is exceeded?
FAQ, Shield Backup GSuite
Services & Licenses
Backup
- How to activate the backup service?
- Which admin-user role is needed for activating the service?
- There are many GSuite users in the domain, but only some of them need backups. Can backup service be set up only for certain GSuite users in the organisation?
- In which order are backups performed?
- How does archiving for Mail work?
- What happens if license space for customer's backups is exceeded?
FAQ, Shield Backup Win + Mac
Installation, Account transfer, Password
- Where can I download Nexetic Shield client program?
- How do I install Nexetic Shield Backup software on my computer?
- I want to install the software on my new laptop, but my old password is not valid any more. How can I get a new password?
- I want to install Nexetic Shield Backup but lost my invitation email. How can I get my username and password?
- Why doesn't the Shield client application open? Nexetic logo only flashes on the screen.
Backup Options
- Which data will be backed up? How can I change the default data selection from Shield client application?
- Is it possible to back up Program Files and Program Files (x86) folders?
- Can I back up external drives?
- Can I back up contents of network drives?
- Can I back up content from Cloud Services?
- Does OS X client back up data in iCloud Drive?
Backup Problems
Data Restoration
License & Disk space
Alarms and Warnings
Supported Platforms and Devices
Viruses
Data Security
FAQ, Online Server Backup
Installation, Reinstallation, Password
Licence & Disk Space
Getting Started
Getting Started - Client application
Getting Started - Management Portal
Shield Backup Office 365 / GSuite User Guide
Shield Backup Office 365 / GSuite User Guide
Nexetic Shield Backup User Guides
Windows Endpoint client
- Installation, Windows Endpoint
- Setup, Windows Endpoint
- Client Settings, Endpoints
- Client's Backup view
- Restoring Files
- Silent install
OS X client
Exceptions
Web control panel
- Turning on Email Alerts
- Adding a new account
- Setting up Trial licenses
- Setting up license information
- Adding a new user
- Vendor Information
Nexetic Online Server Backup User Guides
General Guidelines
Command Center
- Account Transfer
- Client Limit
- Adding a new customer
- Sending reminding message
- Adding Extra Space
- Adding a new user to an already existing customer