Nexetic Support

Getting Started

Getting Started - Client Program

• Getting Started with Client Program (PC)

Getting Started - Control Panel

• Getting Started with Control Panel

Nexetic Shield Backup User Guides

Windows Endpoint client

• Installation, Windows Endpoint
• Setup, Windows Endpoint
• Client Settings, Endpoints
• Client's Backup view
• Restoring Files
• Silent install

See all 7 articles

OS X client

• Installation, OS X
• Setup, OS X
• Client Settings, OS X
• Client's Backup View
• Restoring Files
• Transfer to a new computer

Exceptions

• Shields

Web control panel

• Turning on Email Alerts
• Adding a new account
• Setting up Trial licenses
• Setting up license information
• Adding a new user
• Vendor Information

See all 10 articles

FAQ, Nexetic Shield

Installation, Account transfer, Password

• Where can I download Nexetic Shield client program?
• How do I install Nexetic Shield Backup software on my computer?
• I want to install the software on my new laptop, but my old password is not valid any more. How can I get a new password?
• I want to install Nexetic Shield Backup but lost my invitation email. How can I get my username and password?
• Why doesn't the client open? Nexetic logo only flashes on the screen.

Backup Options

• Which data will be backed up? How can I change the default data selection from Client?
• Is it possible to back up Program Files and Program Files (x86) folders?
• Can I back up external drives?
• Can I back up contents of network drives?
• Can I back up content from Cloud Services?
• Does OS X client back up data in iCloud Drive?

See all 10 articles

Backup Problems

• What to do in case of error "Service off"?
• What is the error "UI: OK / Service: No connection to server" about?
• All my files have not been backed up. What's wrong?
• Backup of some files has failed. What can be causing this?

Data Restoration

• How can I restore data? Can I do it from my laptop?
• My old laptop is broken/stolen. How can I restore my data?
• I must have deleted some files by accident. How can I restore them?
• For how long will my deleted files will be kept in the backup?
• Which are the most common problems with restoring data?

License & Disk space

• What kind of license options are available?
• My client is showing an error about exceeded disk space. What should I do?
• Disk space has exceeded but the backup is still ongoing. Why?
• How much disk space does my backed up data take?

Alarms and Warnings

• Can the system send out alerts via email?
• What do the color coded symbols (shields) mean?

Supported Platforms and Devices

• What are the hardware requirements for running Nexetic Shield?
• Which operating systems are compatible with Nexetic Shield Endpoint clients?
• I have two laptops. Can I back up my files and folders from both of them?
• Can I use the backup software on my mobile device or tablet?

Viruses

• Cryptolocker virus has encrypted all my files. What can I do to get the original files back?

Data Security

• Where do you store the backup data?
• How do you ensure my data is always safe?

Nexetic Online Backup 1.4 User Guides

General Guidelines

• No backups for a month/long time
• 0 Files Secured
• General Guidelines

Command Center

• Account Transfer
• Client Limit
• Adding a new customer
• Sending reminding message
• Adding Extra Space
• Adding a new user to an already existing customer

See all 7 articles

Using the Program

• General Settings
• Installation
• Update
• Account Transfer
• Restoring Files

Shields

• Shields - what they mean
• Orange Shield
• Red Shield

FAQ, Online Backup

Installation, Reinstallation, Password

• My computer crashed and I need to restore my files to another computer. How can I do this?

Licence & Disk Space

• Mikä on maksimiarvo versioiden säilytykselle?
• What to do when disk space is running out?